Cookie Policy

Last updated: 3 August 2026

1. About this policy

This Cookie Policy explains how HC Home Improvements Ltd uses cookies and similar technologies when you visit hchomeimprovements.co.uk.

In this policy, references to “HC Home Improvements”, “we”, “us” or “our” mean:

HC Home Improvements Ltd
Company number: 13136126
Registered office: 32 The Crescent, Spalding, England, PE11 1AF
Telephone: 01775 562 710
Email: harry@hchomeimprovementsltd.com

This policy should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information more generally.

2. What are cookies?

Cookies are small text files placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies can help websites:

• operate securely and correctly;
• remember settings and preferences;
• understand how visitors use the website;
• prevent spam, fraud and malicious activity; and
• provide functions requested by visitors.

Some cookies are deleted when you close your browser. Others remain on your device for a set period or until you delete them.

3. Similar technologies

The rules applying to cookies may also apply to other technologies that store information on, or access information from, your device.

These technologies can include:

• local storage;
• session storage;
• tracking pixels;
• tags and scripts;
• device identifiers; and
• similar browser or device technologies.

References to “cookies” in this policy include these similar technologies where appropriate.

4. First-party and third-party cookies

First-party cookies

First-party cookies are placed directly by hchomeimprovements.co.uk. They may be used to operate the website, maintain security or remember your cookie choices.

Third-party cookies

Third-party cookies are placed by another organisation whose technology or content is used on the website.

Third parties may include analytics providers, security services, social media platforms or embedded content providers.

Third-party organisations are responsible for the cookies they set and may process information according to their own privacy and cookie policies.

5. How we use cookies

We may use the following categories of cookies and similar technologies.

Strictly necessary cookies

Strictly necessary cookies are essential for the website to operate securely or provide a service you have requested.

They may be used to:

• deliver website pages and content;
• protect the website against malicious or automated traffic;
• prevent spam and fraudulent activity;
• maintain website and server security;
• remember your cookie preferences;
• support authorised website administration; and
• provide a function you have specifically requested.

Consent is not normally required for strictly necessary cookies. However, we still provide information about their use.

Disabling these cookies through your browser may prevent parts of the website from functioning correctly.

Functional cookies

Functional cookies provide additional website features or remember choices you make.

They may be used to:

• remember display preferences;
• retain form or website choices;
• provide enhanced communication features; or
• load optional third-party content.

Where functional cookies do not qualify for a legal exception, they will only be used after you have provided consent.

Analytics and statistical cookies

Analytics technologies help us understand how visitors use the website. They may collect information such as:

• pages visited;
• the approximate duration of visits;
• how visitors arrived at the website;
• links or buttons used;
• general browser and device information;
• approximate location derived from an IP address; and
• technical errors or performance problems.

We may use this information to understand website performance and improve our content and services.

Where required, analytics cookies will only be used after you provide consent.

In limited circumstances, we may use statistical technologies without prior consent where permitted by law. We will only rely on this exception where:

• their sole purpose is to collect statistical information to improve the website;
• the resulting information is aggregate and cannot be used by us to identify individual visitors;
• the information is not used for advertising, profiling or tracking visitors across different websites;
• clear information is provided about their use; and
• visitors are given a simple and free way to object.

Where these conditions are not satisfied, we will request consent before using analytics technologies.

Marketing and advertising cookies

Marketing cookies may be used to:

• measure advertising campaigns;
• build profiles of visitor interests;
• display personalised advertising;
• track visitors across different websites or devices; or
• share browsing activity with advertising platforms.

We do not use marketing or advertising cookies unless they are clearly disclosed and you have actively consented to them.

Marketing cookies will not be treated as strictly necessary.

6. Cookies that may be used

The website is primarily an informational website built using WordPress and GeneratePress.

The exact cookies present may change when the website, its security systems or its third-party services are updated. The following table explains the cookies and technologies that may be used.

The presence of an item in this table does not necessarily mean it is currently active. The website’s cookie consent tool, where displayed, should provide the most up-to-date details of active optional cookies.

7. WordPress cookies

The website uses WordPress as its content management system.

WordPress may set cookies when an authorised administrator logs into the website. These cookies support secure access and remember administrative preferences.

Ordinary visitors who do not log into the website are not normally expected to receive WordPress login or administration cookies.

8. Videos and media

The website may display photographs and video content.

Videos hosted directly on our own website do not normally require third-party advertising or social media cookies. However, standard technical information may still be recorded by our website server when the file is requested.

Where we introduce content embedded from an external provider, such as YouTube, Vimeo or a social media platform, the provider may place cookies or receive information about your device and visit.

Where required, external embedded content will be blocked until you provide consent or actively choose to load the content after receiving appropriate information.

9. WhatsApp and Messenger

The website may provide links allowing you to contact us through WhatsApp or Facebook Messenger.

An ordinary link to one of these services does not normally place a Meta or WhatsApp cookie on hchomeimprovements.co.uk merely because the link is displayed.

When you select the link, you leave our website or open the relevant third-party application. The provider may then collect information and use cookies according to its own privacy and cookie policies.

Where an embedded WhatsApp, Messenger or Facebook plugin is added directly to the website, it may use third-party cookies. Any non-essential tracking technologies associated with such a plugin will be subject to appropriate consent controls.

10. Contacting us

You may contact us by telephone, email, WhatsApp or Messenger.

Information that you actively provide when contacting us is not itself a cookie. Personal information submitted through these channels is handled in accordance with our Privacy Policy.

The relevant communications provider may separately collect information when you use its service.

11. Your cookie choices

Where optional cookies are used, you may be shown a cookie notice when you first visit the website.

Depending on the technologies in use, you may be able to:

• accept optional cookies;
• reject optional cookies;
• select particular cookie categories; or
• object to qualifying statistical technologies.

Your choice will not affect strictly necessary cookies.

Rejecting optional cookies should not prevent you from accessing the website’s main information, although some optional features or external content may not work.

12. Withdrawing consent or objecting

Where we rely on your consent, you can withdraw it at any time.

Where we rely on a statistical or appearance-related exception, you will be provided with a simple and free way to object.

You can change your choices by reopening the cookie settings control on the website, where one is provided.

Your preferences may need to be requested again if:

• the preference cookie expires;
• you delete your browser cookies;
• you use a different device or browser; or
• we make a significant change to the technologies used.

Withdrawing consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.

13. Browser controls

Most internet browsers allow you to view, restrict, block or delete cookies through their settings.

Depending on your browser, you may be able to:

• block all cookies;
• block third-party cookies;
• delete cookies when the browser closes;
• receive a notification before a cookie is placed; or
• remove cookies associated with a particular website.

Blocking all cookies may prevent some parts of this and other websites from operating correctly.

Browser settings are separate from the cookie controls provided by the website.

14. Personal information collected through cookies

Some cookies and similar technologies may collect information that constitutes personal data.

This may include:

• IP addresses;
• online identifiers;
• browser and device information;
• website activity;
• approximate geographical location; and
• cookie preferences.

Where information collected through cookies is personal data, it will be handled in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy.

Where PECR requires consent for the use of a technology, consent will also normally be the relevant UK GDPR lawful basis for personal data collected through that technology.

15. Third-party service providers

Information collected through cookies may be processed by organisations that provide services to us, including:

• website hosting providers;
• website security and anti-spam providers;
• website developers and technical support providers;
• analytics providers;
• communication providers; and
• embedded content or social media providers.

We seek to ensure that organisations processing personal data on our behalf are subject to appropriate data protection obligations.

Some third-party providers may act as independent data controllers for information they collect.

16. International transfers

Some service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards will be used where required. These may include:

• transfers to countries covered by UK adequacy regulations;
• approved contractual safeguards;
• appropriate transfer risk assessments; or
• another legally permitted transfer mechanism.

Further information may be available in our Privacy Policy or from the relevant third-party provider.

17. How long cookies remain on your device

Session cookies

Session cookies generally expire when you close your browser.

Persistent cookies

Persistent cookies remain on your device until their stated expiry date or until you delete them.

We aim to keep cookie durations proportionate to the purpose for which they are used.

The actual duration of a third-party cookie may depend on the settings and practices of the organisation that placed it.

18. Changes to this policy

We may update this Cookie Policy when:

• the technologies used on the website change;
• a new website feature or service is introduced;
• a third-party provider changes;
• our data-handling practices change; or
• applicable legislation or regulatory guidance changes.

The latest version will be published on this page. The date at the top shows when it was last updated.

19. Contact us

Questions about this Cookie Policy or our use of cookies can be sent to:

HC Home Improvements Ltd
32 The Crescent
Spalding
England
PE11 1AF

Telephone: 01775 562 710
Email: harry@hchomeimprovementsltd.com

Please provide enough information for us to understand and respond to your enquiry.

You may also have the right to raise a concern with the Information Commissioner’s Office. We encourage you to contact us first so that we have an opportunity to investigate and respond.